Terms of Service

Mailcommerce Limited Last Updated: 22 January 2026

These Terms of Service (“Terms”) govern access to and use of the Services (defined below) provided by Mailcommerce Limited (“Mailcommerce”, “we”, “us”, “our”). These Terms, together with our Acceptable Use Policy, Privacy Notice, any Data Processing Agreement (“DPA”) (where applicable), and any order, plan selection, or other purchasing flow referencing these Terms (collectively, the “Agreement”), form a binding agreement between Mailcommerce and you or the legal entity you represent (“Customer”, “you”).

Important Notice

BY CREATING AN ACCOUNT, CLICKING “ACCEPT”, EXECUTING AN ORDER, OR ACCESSING OR USING THE SERVICES, YOU REPRESENT THAT: (A) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT; (B) YOU HAVE AUTHORITY TO BIND THE CUSTOMER; AND (C) YOU ARE USING THE SERVICES FOR BUSINESS PURPOSES AND NOT AS A CONSUMER.

If you do not agree, do not use the Services.

1. Definitions

1.1 “Acceptable Use Policy” means our rules, as updated from time to time.

1.2 “AI Features” means machine learning/AI-powered functionality.

1.3 “Authorized Users” means individuals permitted to use the Services.

1.4 “Customer Data” means content submitted by the Customer, including Inputs/Outputs.

1.5 “Derived Data” means aggregated/de-identified data derived from usage.

1.6 “Documentation” means user guides and technical documentation.

1.7 “Input” means prompts or data submitted to AI Features.

1.8 “Output” means text or content generated by AI Features.

1.9 “Services” means Mailcommerce platforms and applications.

1.10 “Term” means the duration defined in Section 15.

2. B2B Only; No Consumer Use

Services are strictly for business customers. Consumer use is prohibited.

3. Changes to the Agreement

We may update terms with notice. Continued use implies acceptance.

4. Provision of the Services

4.1 Access is non-exclusive for internal business use. 4.2 Restricts copying, reverse engineering, and harmful code. 4.3 No uptime guarantees provided.

5. Accounts and Security

Customer is responsible for all account activity and must maintain credential security.

6. Third-Party Services

Integrations are governed by third-party terms. We are not liable for their services.

7. Customer Data

Customer owns data; grants Mailcommerce license to process for providing services. DPA governs personal data.

8. AI Features

Outputs may be inaccurate; review is required. Customer owns Inputs/Outputs. We don't train on your data currently.

9. Fees and Billing

Paddle.com is Merchant of Record. Payments are non-refundable through Mailcommerce.

10. Intellectual Property

Mailcommerce owns the Services and Documentation. Feedback license is perpetual.

11. Confidentiality

Mutual protection of confidential information shared during service provision.

12. Warranties and Disclaimers

Standard B2B warranties apply. Service provided "AS IS" without uptime guarantees.

13. Limitation of Liability

Liability is capped at 6 months of fees. No liability for indirect damages.

14. Indemnification

Customer indemnifies us against claims from their data or breach of terms.

15. Term and Termination

Valid until subscription ends. Sections like IP and Liability survive termination.

16. Governing Law

Laws of England and Wales apply. Courts in London have jurisdiction.

17. Miscellaneous

Notices: [email protected]. Registered Office in Suffolk, United Kingdom.